Crash Champions Collision Repair Torrance Lomita

Eric Rodriguez 6 months ago

I took my truck to Crash Champions in Torrance, and I have to say I had a really good experience. The management team was professional, knowledgeable, and easy to work with from start to finish. They kept me updated throughout the entire process, especially on the progress and parts for my vehicle, which I really appreciated. Overall, everything went smoothly, and I felt like my truck was in good hands. I would definitely recommend them to anyone needing body shop work.

Christopher Dean a year ago

Took my car in on 6/11/25 after an accident. Gilbert was the person responsible for doing the estimate. Said that it would come tomorrow. Took actually a week (6/17/25) to get the estimate. Initially declared a total loss, so State Farm needed a vehicle inspection report to continue with my claim. They kept trying to contact Gilbert to get this report multiple times before I finally went over on 6/30/25 to see what was up. He said that he sent it on 6/20/25. This was a lie because State Farm said they never got it. Damn near took almost a month (7/8/25) for him to send the report to State Farm only after I called my agent and she escalated the situation. Apparently Michelle (supervisor) blamed "technical issues" for the report not being sent and Gilbert became argumentative with my agent on the phone. Save yourself a lot of frustration and choose any other repair shop. This place sucks on every level and is worthy of 0 stars.

Jocelyn Membrila a year ago

Horrible! I took my car to get fixed and they screwed me over entirely. I got into a little fender bender and the front passenger side (the thing above the tire *the metal piece*) Was what I needed fixed. Nothing else and they took my car apart more than needed FORSURE. I left my car there maybe 2/3 weeks total and when I came to get it they brought my car out in pieces on a rack said here’s your car and that’s it. It was drivable when i took it in and had to have it towed back to my house. When I got to my house and looked at it completely the bumper was off, the metal piece I said was off, the inside panels of passenger side doors were off *YES both of them* the window switch prongs were broken everything inside the door was unplugged, the rear passenger triangular window was gone completely I never got that piece back and lastly my air filter was gone. Horrible experience for what I thought to be about a $500 repair on my 2015 Volkswagen Passat…they deemed a total loss and tried to charge my insurance $7,000 Save your breath and your wallet go somewhere else///HERES MY CAR BEFORE AND AFTER\\\

neil 2 years ago

I recently had my BMW serviced at Crash Champions Torrance Lomita after an unfortunate incident where something fell on my headlight, causing a small crack. I first went to BMW, but the repair quote was shockingly high. Thankfully, State Farm recommended Crash Champions, and I’m so glad they did! From the moment I walked in, I was impressed. The shop is incredibly clean and well-maintained, with great AC that made the short wait very comfortable. The young lady at the front desk was attentive and provided excellent customer service. I wish I remembered her name because she was fantastic! Manuel, the technician who worked on my car, inspected the damage and assured me they could fix it for significantly less than what BMW had quoted. He was right! Not only did I save a lot of money, but the work they did was top-notch. My car was ready in just a few days, and the headlight looks as good as new. The entire experience was smooth and professional, from the quick inspection to the great service they offer with Enterprise for car rentals. I highly recommend Crash Champions to anyone who needs auto repairs. They provide outstanding service, and I’ll definitely be returning if I need an

Shawn Gillis Edited 9 years ago

This location has changed from Performance Paint and Body (whom we had used a number of times), to Service King. It was nice to get text updates which kept telling us that our car was on track to be done on time, untill the last minute when it ended up getting pushed back more than an additional week. After a couple of the extra days they took care of a rental car for us. That was very professional and shows that while stuff happens, they are willing to make it right. Thank you for that! The service is very friendly, but unfortunately they brought our car out with two SMALL dents remaining in the area they had spent 1 MONTH repairing. The rest of the work looked great. To their credit, they offered to have the dents repaired mobile to save us the hassle of brining the car back in. Just not sure how this got past their quality control. Regardless of the two issues, overall it was a good experience and I would use them again. They stand behind their work.